Terms of Service

These terms govern your use of Anchr.ing, a hosted identity service by Simon ApS, Gersonsvej 40, 1., 2900 Hellerup, Denmark, CVR 38213458 ("we", "us"). By setting up the service in the dashboard you accept them on behalf of the organisation you represent ("you", the customer). If you do not have that authority, do not set it up.

1. The service

Anchr.ing gives you an OpenID Connect identity provider with a test and a production environment: hosted sign-in (passkeys, email codes, passwords, social and enterprise sign-in), user management, webhooks and an admin dashboard. We describe the current features on the site and in the guides; we may improve or change them, and we tell you in advance before we remove a feature you rely on.

2. Your account and its members

• Keep your dashboard sign-in safe and turn on a second factor; you are responsible for what is done with your account.
• You decide who the members of your dashboard are and what they may do, including access to production.
• You are responsible for your apps, for the users you sign in and for having a legal basis to process their data. For that data you are the controller and we are your processor, under the Data Processing Agreement, which is part of these terms.

3. Acceptable use

Do not use the service to break the law, to send unsolicited mail, to phish or impersonate others, to attack the service or other customers, or to get around plan limits or rate limits. We may suspend an environment that puts the service or other customers at risk; we tell you why and, unless the risk is urgent, give you time to fix it first.

4. Plans, prices and payment

The Free plan costs nothing. Paid plans are billed in euros (EUR), monthly or yearly in advance (a year costs ten months), at the prices on the pricing page. Prices exclude VAT; we add VAT according to your billing country, and an EU business with a valid VAT ID in another member state is invoiced without VAT under the reverse charge. Monthly active users past what your plan includes are billed in arrears with your next invoice, and add-ons (extra SSO connections, chat seats) with your plan. We bill you ourselves; payments are processed by our payment processor, Adyen N.V. (Amsterdam, the Netherlands), by card or SEPA Direct Debit. You can change or cancel your plan in the dashboard; an upgrade applies at once and the difference for the rest of the period is charged at once, a downgrade or a cancellation takes effect at the end of the paid period. When a plan ends, because a payment failed and could not be collected on retry, a cancellation took effect or a free period we gave you ran out, the account keeps that plan for 30 more days, and then moves to the Free plan (or to the founding member plan, if it has one). We remind you by email before a free period ends. We announce price changes at least 30 days in advance.

Invoices. Each invoice and credit note is sent by email to the billing addresses you set in the dashboard (once confirmed), otherwise to your account's address, and is always available in the dashboard (PDF, CSV and text). SEPA Direct Debit: by giving a mandate on the payment page you authorise Simon ApS to collect the amounts due under these terms from that account; we notify you of each amount and date at least 3 days before we collect it, and your bank can refund a debit as its terms and the SEPA rules allow. Refunds: amounts paid for a period are not refunded when you downgrade or cancel, except where the law requires it; if we charged you in error, we correct it with a credit note and refund the amount to the payment method used.

Founding members. The first 50 teams that claim a founding seat in the dashboard get the founding member plan: the Startup plan's features and limits, free for 12 months, and after that 50% off the Startup plan for as long as the account stays subscribed to it and active, within those limits and in line with these terms. The next teams that claim a seat get the Startup plan free for 3 months, and, if they subscribe, the Startup price of the day they claimed for 24 months from that day. A seat is one per account and cannot be transferred or sold. We may end a founding seat that is abused, for example several accounts for one team, and we tell you why.

5. Availability and support

We run the service on a single server in the EU at launch and aim for high availability, but we do not promise a specific uptime unless a separate agreement says so. We back up the data regularly. Support is by email at hello@anchr.ing in business hours, with a first reply within one business day; we do not promise a response time for outages.

6. Your data

Your data stays yours. You can export your users yourself at any time, in the dashboard (Users, Export) or through the admin API: their profiles, linked logins, organisations and roles, and, if you choose, their password hashes, in a format you can import again here or at another provider. Your settings are in the admin API too. Your users can download or delete their own data from their account page. When you delete your setup in the dashboard, or when your account ends, we delete its data within 30 days, and from backups when they expire.

7. Liability

We provide the service with reasonable skill and care. Neither of us is liable for indirect or consequential loss, such as lost profit or lost data that backups would have prevented. Our total liability in any 12 months is limited to what you paid us in those 12 months, and to EUR 100 on the Free plan. These limits do not apply to wilful misconduct, gross negligence or where the law does not allow them.

8. Ending the agreement

You can stop at any time by deleting your setup and your account. We can end the agreement with 30 days' notice, or at once if you seriously breach these terms. Section 6 applies when it ends.

9. Changes to these terms

We may update these terms. Each version has a date; we announce material changes at least 30 days before they apply and ask you to accept the new version in the dashboard.

10. Law and disputes

Danish law applies, and disputes go to the Danish courts, with the Copenhagen City Court (Københavns Byret) as the court of first instance. If you are a consumer, you keep the protection of the law of your country.

Questions about these terms: privacy@anchr.ing.